Solutions that drive productivity

Service Cloud

Service Cloud can transform your customer experience. From social media to self-service communities, Vieo can help you put Sales Cloud to work building lasting customer connections.

Vieo delivers successful service cloud deployments and optimization projects that increase ROI and customize Salesforce’s Service Cloud to meet your business challenges. We’ve worked with a variety of business models across industries, company sizes and products.

The Service Cloud gives companies the benefits of cloud computing in a simple, integrated solution that appeals to users in call centers, self-service communities, social marketing and more.

For example, with Service Cloud, your call center infrastructure won’t require hardware, lengthy deployment cycles or time-consuming updates. Customer support agents and management team can find Salesforce intuitive, easy-to-use, and always available and improving customer satisfaction at every interaction.

At Vieo, we’re experts at:

  • Case management
  • Service console
  • Knowledgebase
  • Content management
  • Ideas
  • Live chat
  • Email to case
  • CTI Integration
  • Self-service customer portal
  • Self-service communities

Whether you’re just getting started on the Service Cloud platform or looking to optimize your investment for increased usability, adoption and revenue, Vieo delivers the knowledge to create a superior customer experience.